Again, I’m not saying this is 100% accurate, but if the OP is Larry Bird The Hick From French Lick Shirt the whole story in earnest here, then this is a pretty open-and-shut case. If not, then no lawyer will take the case and OP will get what they deserve. I’m trying to work out the logistics of it, a 1300 gallon tank equates to 5900 litres. If I went conservative that it only had 5000 litres of water in it, that’s still 5 metric tonnes! Must have had some hefty supports in the floor! This was my first thought halfway through too. I don’t really do saltwater but after reading all of the fish she has in the tank, then reading 6ft moray at the end really set off some alarms in my head. You asked them to do one specific thing. They missed that, and in doing so caused thousands of dollars in damage, let alone the emotional impact. If she keeps pushing the court idea, point out the amount for which you could countersue. NTA, you hired her to do the job, because you trusted her, and instead she sent in a stranger who she apparently wasn’t even supervising. You can be sure if you paid her that not a dime of it would get to whoever actually cleaned anyway.
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I’ve had cleaning people break thousands of dollars of stuff in my Larry Bird The Hick From French Lick Shirt before and I paid them anyway because I knew it was an accident. This was total negligence though. Did OP test the water parameters before they did a massive water change like that? If the fish are already under stress, doing such a big change can really compound that and end up killing them. Also wondering if the tank has some type of lid or if it’s just completely open on the top Reading the comments, there is definitely an undercurrent of thinking this story is made up. Keeping a 6ft moray eel in a tank with other fish does sound a bit implausible, but I’m not an expert. It has to be a fake story, im a salt water Reef addict, 1300 gallons of water at 80% change Is a lot, no one has that much on hand for an emergency water change, the amount of chemicals that would have to be poured into the tank to do actual damage would be a lot, residual chemical vapor from cleaning wouldn’t do much, also her protein skimmer should be able to catch most of that any ways.
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